Refund policy

This policy applies to every purchase made directly from Sydney First Aid Supplies (“SFAS”, “we”, “our”).

Before You Return Anything – Request an RA

Log in to your SFAS account (or email info@sfas.com.au if you checked out as a guest).

Submit a “Return Authorisation” (RA) request within 7 calendar days of receiving your goods.

We’ll email confirmation plus the correct return address and packing instructions.

Returns sent without an approved RA number, or lodged after 7 days, will be refused.

Change-of-Mind Returns

We’re happy to exchange or credit your order when:

• Condition – The item is unused, in its original packaging, with all seals / safety labels intact and in “as-new” resalable condition.
• Freight – You pay the return freight and insurance to our warehouse (unless the item is damaged or faulty on arrival).

Your Consumer Guarantees

Nothing in this policy limits your rights under the Australian Consumer Law.

If a product has a major failure, you are entitled to choose a refund or replacement.

If a failure is minor, we will – at our cost – repair or replace the product within a reasonable time.

Where to Send Returns

Different products (e.g., defibrillators vs. sterile consumables) may need inspection at separate facilities.

Always wait for your RA email so we can direct you to the correct SFAS warehouse.

Unless the goods are faulty, you are responsible for all return freight charges.

Refund Method

Approved refunds are processed back to your original payment method – e.g., the same credit card or PayPal account used at checkout.

Please allow 5-7 business days after we receive and inspect your return for the credit to appear on your statement.